REFUND & RETURNS POLICY

Last Updated: October 1, 2026

At Stylebase, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or refund according to the conditions below.

1. RETURN PERIOD

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

- Be unused and unworn.
- Be in its original condition.
- Have the original tags attached, where applicable.
- Be returned in its original packaging where reasonably possible.
- Not show signs of washing, alteration, damage, or excessive use.
- Include the relevant order information or proof of purchase.

Items that do not meet these conditions may be refused for return.

2. ITEMS THAT MAY NOT BE RETURNED

Certain products may not be eligible for return for hygiene, safety, customization, or other reasons.

These may include:

- Underwear and intimate apparel.
- Swimwear if the hygiene seal has been removed.
- Personalized or customized products.
- Items marked as final sale or non-returnable.
- Gift cards or digital products.
- Products that have been used, washed, altered, or damaged after delivery.

Where a product has specific return restrictions, the applicable product page or order information may provide additional details.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged or defective, please contact us as soon as possible after receiving your order.

Please provide:

- Your order number.
- A description of the problem.
- Clear photographs or videos showing the damage or defect.
- Any other information reasonably required to investigate the issue.

After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution depending on the circumstances and applicable law.

4. INCORRECT PRODUCT

If you receive a product that is different from the product you ordered, contact us as soon as possible.

Please provide your order number and photographs of the product received.

If the mistake is confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

5. CHANGE OF MIND

If you simply change your mind about a purchase, a return may be accepted if the product meets all return requirements in this policy.

Return shipping costs for change-of-mind returns may be the responsibility of the customer unless otherwise required by applicable law or stated by Stylebase.

6. SALE ITEMS

Sale or discounted products may be eligible for return unless they are clearly marked as final sale or non-returnable.

Any special return conditions will be communicated on the relevant product page or at checkout.

7. HOW TO REQUEST A RETURN

To request a return, contact Stylebase through our customer support contact information provided on our website.

Please include:

Order Number:
Name:
Email Address:
Product Name:
Reason for Return:

For damaged or defective items, please also provide clear photographs or videos.

Do not send products back without receiving return instructions from our support team.

8. RETURN SHIPPING

If the return is due to a Stylebase error, such as receiving an incorrect, damaged, or defective product, Stylebase may cover or reimburse reasonable return shipping costs where applicable.

For other eligible returns, including change-of-mind returns, the customer may be responsible for return shipping costs.

Shipping costs are generally non-refundable unless the return is caused by an error or issue for which Stylebase is responsible, or otherwise required by applicable law.

9. REFUND PROCESS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

10. PARTIAL REFUNDS

In certain circumstances, only a partial refund may be available.

This may apply where:

- An item has been used or damaged after delivery.
- The product is missing original packaging or accessories.
- The item does not meet the return requirements.
- Only part of an order is returned.

Any deduction will be assessed based on the condition of the returned product and applicable requirements.

11. EXCHANGES

Where available, Stylebase may offer an exchange for an eligible product.

Availability of the requested replacement size, color, or product is not guaranteed.

If an exchange is unavailable, we may offer a refund or another appropriate solution.

12. REFUNDS FOR CANCELLED ORDERS

If an order is cancelled before fulfillment and the cancellation is accepted, any eligible payment will be refunded to the original payment method.

If an order has already been shipped, it may not be possible to cancel it before delivery. In such cases, the return process may apply.

13. INTERNATIONAL RETURNS

For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees unless the return is caused by a Stylebase error or applicable law requires otherwise.

Customers should follow the return instructions provided by Stylebase before sending an international return.

14. REFUNDS AND CUSTOMS CHARGES

Customs duties, import taxes, brokerage fees, and other charges imposed by the destination country may not be refundable by Stylebase.

The treatment of these charges may depend on the relevant customs authority, shipping provider, and applicable local regulations.

15. RETURN INSPECTION

All returned products may be inspected before a refund or replacement is approved.

Submitting a return request does not automatically guarantee a refund.

We will assess the returned product according to the conditions stated in this policy and applicable consumer protection laws.

16. FRAUDULENT OR ABUSIVE RETURNS

Stylebase reserves the right to investigate and restrict returns where there is evidence of fraud, abuse, repeated misuse of the return process, or other activities that violate our policies or applicable law.

This does not affect any mandatory consumer rights that cannot legally be excluded.

17. LEGAL RIGHTS

This Refund & Returns Policy does not limit any mandatory rights or protections you may have under the consumer protection laws applicable to your purchase.

Where local law provides greater rights than those described in this policy, the applicable legal rights will apply.

18. POLICY CHANGES

We may update this Refund & Returns Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

19. CONTACT US

If you have questions about returns, refunds, or your order, please contact Stylebase through the customer support information provided on our website.

Website: https://stylebase.store

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